Patients are loving us! She mentions that we were “willing to work with her insurance.” Actually, the truth is a bit more mundane. She called around and nobody was able to understand her insurance and several of the local offices are not IN-NETWORK with VSP. When she called us and we gathered her benefits information, our prices were lower than at the local “doc-in-the-box” franchise locations. She mistook this to mean that we pulled some strings and “worked with her insurance.” NOPE! The benefits she received at our office is simply the benefits she is contractually obligated. But yes, we did give her freebies. We will definitely take credit for that!